If a client submits a chargeback in Shopify, follow these steps to Submit a Response

 

Log into Shopify

 

Locate the Order that the chargeback was submitted on

 

An Orange Banner will appear on the order that the chargeback was submitted on.  

 

Click on Submit Response.  

 

If we need to Accept the Chargeback, click on Accept Chargeback.

 

If we need to dispute the Chargeback complete the information under Chargeback Response.

 

Please Note: There is a limited amount of time to submit a dispute, so please make sure this is submitted prior to the date given. 

 

Add Customer Details

Add Shipping Details

Add Customer Interaction Information.  

Explain why you feel the order was not fraudulent

Add Activity Logs

Add a screenshot of Service Documentation

Add any additional documents that support your case

 

 

 

Once this has all been completed, Click On Submit Response at the bottom of the page.